Challenges in public services sector

Sectoral context

If the quality of public services can be evaluated in multiple ways, this sector is like private actors, also caught up in expectations and demands of citizens in terms of efficiency, ease of use and modern management interfaces with the public.
Fluid customer experience, the ability to provide more individualized services and follow-ups, manage greater complexities while reducing the overall cost, and provide more flexibility are needed such as tax administrations and social security, in addition to the more traditional objectives of efficiency, security, traceability and equal treatment.
IT-NEWVISION has recently expanded its activity in this domain. With our expertise on the Oracle suite, we turned towards Oracle Public Sector Revenue Management Suite (PSRM), a tax management solution for governments.